Return policy

Return policy

We want you to be completely satisfied with your purchase from us. If for any reason you are unhappy with your product, we offer a fair and transparent returns policy. Please read the information below carefully for the details of our returns policy.

General return conditions:

  1. Return period: You have a period of [3 days] from the date of receipt of your order to inform us of your intention to return a product.

  2. Eligible Products: The products you wish to return must be unused, in their original packaging and in a condition suitable for resale. Personalized or limited edition products may not be eligible for return unless there is a manufacturing defect.

  3. Returns Process: Please contact us by email at returns@airartsupplies.com to obtain a Return Authorization (RMA) number. Include the following information in your return request: order number, product description, reason for return and photos if necessary. Once your request is approved, we will provide you with detailed instructions for returning the product.

  4. Return costs: Return costs are the responsibility of the customer, except in the event of an error on our part or a defective product.

  5. Refund: After receipt and inspection of the returned product, we will refund the amount corresponding to the original purchase price, excluding initial delivery costs. The refund will be made according to the payment method used during the initial purchase.

  6. Damaged or Defective Products: If you receive a damaged or defective product, please contact us as soon as possible. We promise to resolve the problem promptly and satisfactorily, arranging a replacement, repair or refund as appropriate.

Exceptions and limitations:

  1. Used or Altered Products: We do not accept returns on products that have been used, modified or altered in any way.

  2. Sale Items: Items purchased on sale or during special promotions may be subject to specific return policies. Please check details at time of purchase.

  3. Non-Refundable Fees: Initial shipping charges, return shipping charges and other related charges are non-refundable, except in the event of an error on our part or a defective product.

We reserve the right to refuse any returns that do not meet the conditions set out above or that are made in violation of our returns policy.

Contact us:

If you have any questions or concerns regarding our returns policy, please contact us by email at returns@airartsupplies.com . We will be happy to assist you and resolve any issues you may encounter.

Last updated: [07/14/2023

Please note that this return policy is a general version. You can adapt it according to your specific needs and the applicable laws in your country or region.